Frequently Asked Questions
If you still have any dumpster rental related questions, feel free to call our office at (979) 826-2815. We’re always happy to help!
Are dumpsters and roll off containers measured in yards?
What size dumpsters and container does Action Roll-Offs, Inc. offer?
We offer 3 Different Dumpster/Container Sizes:
1) 20 Yard – 22′ x 8′ x 4′
2) 30 Yard – 22′ x 8′ x 6′
3) 40 Yard – 22′ x 8′ x 8′
How do I place an order for an Action Roll-Offs, Inc. dumpster rental?
How far in advance do I need to order a dumpster?
We can usually deliver a dumpster/container to any site in the greater Houston within 24 hours of the initial call. Same day service is available in most cases for any roll-off container if called in before 11 a.m. All calls after 11 a.m. will carry over to the next business day. However, sometimes we are very busy. If you have a special request or plan to rent multiple dumpsters, we suggest setting up a delivery date 4 or 5 days in advance to ensure you will receive the container(s) at the time you want them delivered.
How do I modify or cancel an order?
You can simply call us or email us with any order modifications or cancellations. Switching Dumpster/Container sizes is not a problem. If you wish to cancel an order or move the delivery date, we just ask that it’s done at least 24 hours in advance. This is out of courtesy for the driver’s schedule and the cost to run a delivery. We understand that things come up, and our valued customers will never be charged a dry run fee unless the cancellation occurs upon arrival to the delivery location.
What do I do when my dumpster/container is full?
You can simply call or email us and we will schedule a time with you for the container to be picked up. If you need another container, just let us know and we will be sure to switch your full dumpster out with an empty one.
How high can I fill the dumpster/container?
All of our containers have fill lines which cannot be exceeded. If one of our trucks shows up for a scheduled pickup and the container is filled past the fill line, our driver will not be able to remove the container and you may be charged a Dry Run Fee. We will try our best to remind you of this policy, but due to DOT Laws, the fill line cannot be exceeded. The Texas Department of Transportation has very expensive fines for transporting an overloaded container. To avoid any risk of violating these laws we simply cannot remove a container that has been filled past the fill line and kindly asks our customers to respect this policy.
Is it necessary for someone to be there at the time of delivery?
It is preferred, but not necessary to have someone onsite for delivery or removal of the container. The driver will use their best judgment and place the container in the safest accessible area when delivering the container. However, if an onsite contact is not available for delivery, you may be responsible for any fees involved with relocating the dumpster should it be necessary. For removal; customer agrees to provide unobstructed access to the equipment on the scheduled pick-up day; if equipment is inaccessible customer may be subject to additional fees.
Are there any materials that are not accepted?
Yes, any hazardous waste and toxic chemicals are not accepted and cannot be put into any roll off container. These items include, but are not limited to, medical waste, oils and lubricants, aerosols, paint, gasoline or diesel containers, tires, batteries, fluorescent lights, appliances (microwaves, refrigerators, etc.) or anything else that should be taken to a transfer station to dispose of.
Will a roll off container/dumpster damage my property?
We highly recommend that the customer protect any surface where the roll-off is going to be placed with a 4′ x 8′ sheet of plywood. Customer affirms that any right-of-way provided by the customer (disclosed in delivery questions) for the roll-off container is sufficient to bear the weight of all contractors’ equipment and vehicles required to perform the contracted service. The customer assumes all liabilities for damages to private driving surfaces, pavement or road surfaces and entire container placement site. Action Roll-Offs, Inc. shall not be responsible for any damages to any private driving surface, pavement or accompanying sub-surface of any route associated to perform the service that was contracted.
What methods of payment do you accept?
We accept all major credit cards, personal and cashier’s check, and cash.
What areas are dumpster rentals available?
We provide dumpster rental service in the greater Houston area. See our Service Area page.